A Tuesday morning with Handlers running your ops.

You open Slack. Three things have already happened. Your stockout Handler flagged two SKUs overnight and paused the ads burning money on them. Your reporting Handler dropped the weekly trade summary into #ops — formatted, linked, ready to forward. Your sample Handler noticed a replenishment threshold and raised a PO draft for review.

None of this required you to prompt anything. You briefed these Handlers once. They learned the job. They show up every day.

The team treats them like junior staff: hand them work in Slack, get it back done. When something's ambiguous, the Handler asks a clarifying question before acting. When something's outside its scope, it escalates.

Day-to-day

Briefing a Handler in Slack

You don't configure Handlers in a dashboard. You brief them the way you'd brief a new hire — in Slack, in plain language, with the context they need.

"Hey, every Monday morning pull last week's trade orders from Shopify, cross-reference against Cin7 stock levels, and flag anything we can't fulfil. Drop the list in #ops."

That's it. The Handler confirms what it understood, asks if anything is unclear, and starts. Next Monday, the list is there.

You
Every Friday, pull the abandoned trade carts from this week. If the cart is over $500, send a follow-up email from the trade template.
H
Got it. I'll pull abandoned carts from Shopify each Friday, filter for trade customers with carts over $500, and send the follow-up using the trade template. Should I cc anyone on those emails?

Using Handle 6 months in

What six Handlers actually do

Every line below is a Handler doing a job that used to be someone's Thursday afternoon.

Inventory & Stock Alerts

Monitors stock levels, alerts the team before stockouts hit.

Stock Reporting

Weekly stock position reports, formatted and delivered to #ops.

Trade Price Sheet

Keeps the trade price sheet current as costs change.

Shipping Estimate Tool

Generates shipping estimates for trade orders on demand.

Trade Quoting Workflow

Photo of a chicken-scratch PO becomes a Shopify draft and a branded quote.

Retail Quote Automation

Retail customer quotes generated and sent within minutes.

Weekly Trade Abandoned Cart Recovery

Follows up on high-value abandoned trade carts every Friday.

Daily Trade Alerts

Surfaces trade activity that needs attention each morning.

Sample Replenishment

Monitors sample stock and raises PO drafts at threshold.

Back-in-Stock Alerts + Pipedrive

Notifies customers and creates Pipedrive activities when stock returns.

Trade Customer Lead Identification

Identifies and qualifies new trade leads from inbound signals.

Content Team Traffic Manager

Coordinates content tasks and deadlines across the team.

Google Workspace & Airtable Integration

Keeps Airtable and Google Sheets in sync as source of truth.

Shopify Reporting

Daily and weekly Shopify performance reports, auto-generated.

Monthly Lead Time Report

Compiles supplier lead times into a monthly report for the buying team.

The result

$350k saved per year

"Handle is saving us $350k per year, and it has increased our ability to deliver high quality service."

— Drew, CEO & Founder, Verandah Brands

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