Sharing Handlers in Slack

Make your Handlers available to your team by sharing them in Slack channels and workspaces.

Once you’ve built a Handler, you’ll want your team to start using it. Sharing in Slack is the fastest way to get your Handler in front of the people who need it.

Inviting a Handler to Channels

To make a Handler available in a Slack channel:

  1. Go to the Slack channel where you want the Handler to be active
  2. Invite the Handler’s Slack user to the channel (just like inviting a colleague)
  3. The Handler will now respond to mentions and can participate in conversations in that channel

Who Can Use a Shared Handler

Anyone in a channel where the Handler is present can interact with it. However, the permissions system controls what the Handler can actually do for different users:

  • You (the manager) — Full access based on your “Me” permission settings
  • Everyone else — Access based on the “Others” permission settings

This means you can safely share a Handler widely while keeping sensitive tools locked down.

Best Practices for Sharing

  • Start small — Share with a pilot group first to gather feedback before rolling out broadly
  • Set clear expectations — Let your team know what the Handler can and can’t do
  • Monitor the dashboard — Keep an eye on conversations and tasks to make sure things are running smoothly
  • Tune permissions — Adjust the “Others” permissions based on how your team uses the Handler
  • Use descriptive names — A Handler called “Support Agent” is much more approachable than “Handler-7”