Customer Service
Hubert
Customer Ops Knowledge Desk
Holds the whole house's brand and product knowledge and answers the team's questions on the spot — so customer ops isn't hunting across brands for a spec or a fit.
Product answers in seconds — not a hunt across brands
Customer ops used to chase specs and fit across multiple brands. Hubert just knows.
Before
Answering a customer question often meant a rep digging through Shopify and Cin7 across several brands, or pinging whoever might remember the spec. Knowledge lived in people's heads and stalled when they were busy.
What they own
- →Answers the team's questions on the brands, the products and how the business works — Reps resolve queries in the moment instead of escalating or guessing
- →Pulls product and availability detail across the brands' stores and Cin7 — One reliable place to ask, instead of three systems and a colleague
- →Holds the institutional knowledge that usually walks out at 5pm — The answer's there whether or not the person who knew it is
Same team
Other Handlers on this team
Trey · Trade & Supply Chain Desk
Stock and pricing answers on the spot — not a colleague interrupted
Connie · Content Traffic Manager
A full-time coordinator, not hired
Sammy · Warehouse Replenishment Desk
13 interruptions a day, off the team leads
Gabby · Ecommerce Reporting Analyst
The managers' reporting hours, back
Tyler · Retail Store Desk
Restock follow-ups that never happened by hand — now routine
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