Handler capacity
Understand weekly included capacity, additional usage and extra team capacity, including sharing, billing and expiry.
Capacity is how much work a Handler can take on. Choose included capacity for each Handler’s workload, then add extra team capacity when your workspace needs more.
What uses capacity?
Capacity covers model processing, integration calls, code tools, file storage and the Handler’s working database. More complex or frequent work uses more capacity, so there is no fixed number of tasks per plan.
Handle chooses models to suit each step of the work. See How Handle chooses models.
Included capacity
All three Standard plans include the same features and cover one Handler. Capacity is measured relative to one Full time Handler’s weekly capacity:
| Plan | Weekly capacity |
|---|---|
| Part time | 0.1× |
| Full time | 1× |
| Full time 4x | 4× |
Included capacity resets every seven days. Unused included capacity doesn’t roll over. This weekly reset is separate from your monthly or annual billing cycle.
Full time 4x provides four times the capacity for one Handler. See current plans and prices to compare options.
Sharing capacity
With Standard, included capacity belongs to each Handler and isn’t shared. Work is subject to available capacity and system load.
Enterprise includes reserved capacity and a pool shared across Handlers, with a monthly committed base and flexible capacity across the billing period. Agreed capacity rates are locked in with a 12-month commitment.
Extra team capacity
Buy extra capacity in any amount, measured in fractions or multiples of a Full time Handler’s weekly capacity. There is no purchase maximum.
Purchased extra capacity is shared across the workspace on both Standard and Enterprise, separately from included capacity. It adds capacity, not Handlers.
Extra capacity expires 12 months after purchase. Weekly resets don’t affect purchased extra capacity; unused capacity remains available until its expiry date.
Volume pricing lowers the average cost of larger purchases. The lower rate for each pricing band applies only to the capacity in that band.
Billing
Standard offers monthly and annual billing for Part time, Full time and Full time 4x. Annual billing saves 10% on included capacity, not extra team capacity. Extra capacity is a one-off purchase; its price does not change with your subscription’s billing frequency.
Standard subscriptions require a credit card. The optional Managed Handler service is separate from capacity.