Handler subscriptions

A Standard Handler subscription pays for seats in your workspace. Each seat has a capacity plan and can be assigned to one Handler. An unused seat still costs money: unassigning a Handler is not the same as removing its paid seat.

This guide covers self-service Standard subscriptions. Enterprise and separately agreed services follow their own agreements. Human advice and management are separate from Handler subscriptions.

Find your subscription

As a workspace administrator, open your workspace settings and choose Billing. If Billing is not available for your workspace, contact hello@handle.work.

The Current subscription section shows your monthly or annual total, renewal date and paid-access status. View breakdown shows the seats you pay for. Check Upcoming changes and the next renewal total after making a change; a pending confirmation is not a completed change.

Monthly and annual billing

Standard subscriptions renew automatically each month or year unless you stop renewal. Annual subscriptions are paid upfront for the year, with a 10% saving on included capacity. See current plans and prices.

Annual reductions take effect at annual renewal, not next month. Downgrading or cancelling does not automatically refund the remaining annual term. Review the effective date before confirming.

Included capacity resets every seven days, independently of billing. Annual payment does not make a year’s capacity available at once. See Handler capacity for allowances, sharing and expiry.

Add seats or upgrade a Handler

Buy additional seats in Billing, or use Change plan beside an assigned Handler to choose a higher plan. Additional capacity becomes available after payment is confirmed; assign newly purchased seats to Handlers to start their weekly capacity.

Payment is prorated to your existing billing date, which stays the same. The updated charge and refund for previous quantities are processed separately. An upgrade adds only the difference in weekly capacity: it does not erase usage or restart the weekly reset.

Downgrade a Handler

1. In Billing, find the assigned Handler and select Change plan.
2. Choose a lower plan and select Review change.
3. Review the effective date and next renewal total, then Confirm downgrade.

The lower plan starts at renewal. Your current paid plan continues until then, and scheduling the downgrade does not reset usage or change the weekly reset date.

For example, if an annual subscription renews on 1 September, a downgrade requested in February takes effect on 1 September, not in March.

Unassign a Handler or remove a paid seat

These actions have different effects:

• Unassign Handler ends the Handler’s assignment at the end of the paid period. At that point, the Handler loses access to included and extra team capacity. The seat stays paid and your bill stays the same.
• Remove seat removes the paid seat at renewal and reduces the next bill. Your existing paid access continues until then. A seat awaiting removal cannot be assigned.

For an assigned Handler, open its ••• menu and choose Unassign Handler. After that change is confirmed, select Also remove this seat under Upcoming changes if you also want to stop paying for the seat. For an unused seat, choose Remove seat directly.

Removing the last paid seat stops subscription renewal. These changes do not automatically refund the current paid period.

Cancel the subscription

To cancel future renewal for the whole workspace subscription:

1. In Current subscription, open ••• (More subscription actions).
2. Select Stop renewal.
3. Review the paid-access end date and confirm. Wait for Subscription renewal stopped and check the subscription status.

Your Handlers retain already-paid access until the displayed date. Stopping renewal does not cancel unpaid invoices or reverse a renewal payment already in progress.

When paid access ends, subscription-backed Handlers cannot use included or purchased extra capacity. Extra team capacity does not replace a paid subscription. Purchased extra capacity retains its 12-month expiry; cancellation does not restart that expiry period.

Cancelling renewal is not a request to delete your account or data. Contact hello@handle.work if you need help with data export or account closure.

Undo an upcoming change or resume renewal

Use the relevant undo action under Upcoming changes while it is available. Undoing one change leaves other upcoming changes in place. Seat changes and undo actions may be briefly unavailable around renewal; check the Billing message rather than assuming a change has been applied.

After stopping renewal, use Resume subscription while it is available before paid access ends. Resuming renewal does not undo scheduled seat changes. If all seats are scheduled for removal, Continue subscription allows new purchases, but you must add or keep a paid seat for renewal to continue.

If paid access has already ended, or a change cannot be confirmed, contact hello@handle.work before trying again.

Refunds and billing help

Downgrades, seat removals and cancellations do not automatically refund unused time in the current paid period. This does not exclude rights or remedies under the Australian Consumer Law or other applicable law, or a separate agreement with you.

For billing errors, refund requests or help with a pending change, contact hello@handle.work. See Fees and subscriptions in our Terms and Conditions.